Shipping Policy – RAPIDALI
Effective Date: March 7, 2025
At RAPIDALI, we aim to provide a seamless and reliable shipping experience for all our customers. Our Shipping Policy outlines the details of our shipping methods, delivery times, and costs, as well as important information regarding returns, customs, and more. By placing an order with RAPIDALI, you agree to the terms and conditions stated below.
1. Shipping Destinations
We offer domestic and international shipping to various locations worldwide. Our trusted delivery partners ensure that your anime models and collectibles arrive safely and promptly.
- United States: We ship to all 50 states, including Alaska and Hawaii.
- International: We offer shipping to over 100 countries, including Europe, Canada, Australia, and parts of Asia and South America.
Please note that shipping availability may be subject to restrictions based on local laws or carrier limitations. If we are unable to ship to your location, you will be notified during checkout.
2. Order Processing Time
Once your order is placed and payment is processed, we will begin preparing your order for shipment. Orders are typically processed within 1-3 business days.
- Orders placed after 2:00 PM (EST) or on weekends will be processed on the next business day.
- During peak seasons, such as holidays, processing times may take a little longer, but we will do our best to ship your order as soon as possible.
If there are any delays in processing your order, you will be notified promptly via email.
3. Shipping Methods and Delivery Time
We provide several shipping methods to accommodate your preferences and delivery speed:
Domestic Shipping (United States)
- Standard Shipping: Delivered within 5-7 business days
- Expedited Shipping: Delivered within 2-4 business days
- Overnight Shipping: Delivered the next business day
International Shipping
- Standard International Shipping: Typically arrives within 7-15 business days
- Expedited International Shipping: Delivered within 5-10 business days
Please note that international delivery times may vary depending on your country’s customs and local delivery services. Shipping times are estimates and not guaranteed, as delays may occur due to unforeseen circumstances.
4. Shipping Costs
Shipping costs are calculated at checkout based on the following factors:
- Destination: Shipping fees are determined by the delivery location and shipping method.
- Order Size and Weight: Heavier or bulkier orders may incur higher shipping costs.
We offer free standard shipping on domestic orders over $50. For international orders, free shipping promotions may be available to select regions during special sales events.
5. Order Tracking
Once your order has been shipped, you will receive an email with a tracking number to monitor your package’s journey. You can track your order via the courier’s website or directly through our website using the tracking link.
Please allow up to 48 hours for the tracking information to be updated after shipment. If you experience issues tracking your order, please contact us for assistance.
6. Address Accuracy
It is crucial that you provide accurate and complete shipping information when placing your order. Any errors in the address may cause delays or delivery failures. Please double-check your shipping address before confirming your order.
- Incorrect Addresses: If an order is returned due to an incorrect address, the customer will be responsible for any reshipping costs.
- Undeliverable Packages: If the package is returned to us because the address was incorrect, we will contact you to arrange for reshipping at your expense.
7. Lost or Stolen Packages
Once your order is marked as delivered by the shipping carrier, it is your responsibility to ensure the package is retrieved. RAPIDALI is not responsible for lost or stolen packages after the carrier marks them as delivered.
If you believe your package is lost or stolen, please:
- Contact your local carrier or delivery service.
- Check with neighbors or household members who might have received the package.
- Contact us if you need further assistance, and we will help you resolve the issue with the carrier.
8. Damaged Shipments
If your package arrives damaged or defective, please contact us immediately at info@rapidali.xyz. We will work with you to resolve the issue and send you a replacement or issue a refund, depending on the situation.
To help us expedite the process, please:
- Take clear photos of the damaged product and packaging.
- Provide your order number and a brief description of the issue.
Claims for damaged or defective items must be reported within 7 days of receiving the package to be eligible for a return or exchange.
9. Customs Duties and Taxes
For international orders, customs duties and taxes may be applicable, depending on the destination country. These fees are not included in the price of the product and must be paid by the customer upon delivery.
RAPIDALI is not responsible for any additional customs fees, import duties, or taxes that may be incurred when shipping products to international locations. Please check with your local customs office to understand the charges that may apply.
10. Changes to Shipping Policy
We reserve the right to modify or update our Shipping Policy at any time. Any changes will be reflected on this page with a revised Effective Date. Please review this policy periodically to stay informed of any updates.
11. Compliance with Google AdSense
Our Shipping Policy complies with Google AdSense guidelines, ensuring transparency, fairness, and security in all our shipping-related practices. We follow industry standards to ensure that our shipping processes meet the highest quality and customer satisfaction.
12. Contact Information
If you have any questions regarding shipping, delivery, or order tracking, please do not hesitate to contact us:
📍 Address: 4044 O Conner Street, Albany, Georgia, United States
📞 Phone: 229-237-1874
📧 Email: info@rapidali.xyz
🌐 Website: RAPIDALI
Thank you for choosing RAPIDALI! We are committed to providing you with reliable, fast, and secure shipping services. 🚀