Refund and Return Policy – RAPIDALI

Effective Date: March 7, 2025

At RAPIDALI, we want you to be completely satisfied with your purchase. Our Refund and Return Policy is designed to provide you with a hassle-free process to ensure that your shopping experience is smooth and convenient. Please review the details below to understand how we handle returns, refunds, and exchanges.

1. Return Eligibility

We offer returns on items that meet the following conditions:

  • The product must be unused, in original condition, and in its original packaging.
  • You must request the return within 30 days of receiving your order.
  • The product must be defective or damaged upon arrival.

Returns are not accepted for:

  • Products that are used, opened, or damaged due to misuse or normal wear and tear.
  • Custom items or products that were specifically made for your order.
  • Items marked as final sale.

2. How to Return an Item

To return an item, please follow these steps:

  1. Contact Us – Email our customer support team at info@rapidali.xyz with your order number, reason for return, and any relevant images (if applicable).
  2. Receive Return Authorization – We will provide you with a return authorization number and shipping instructions.
  3. Return the Item – Once you’ve received the return authorization, securely pack the item and send it back to the address provided. We recommend using a trackable shipping service to ensure safe delivery.
  4. Inspection and Approval – Once we receive the returned item, our team will inspect it. If the return meets our conditions, we will proceed with a refund or replacement.

3. Refund Process

Once your return is approved, your refund will be processed as follows:

  • Refund Method – Refunds will be issued to the original payment method used during the purchase.
  • Processing Time – Refunds are typically processed within 5-10 business days after the return is approved.
  • Non-Refundable Charges – Shipping costs and import duties are non-refundable unless the return is due to an error on our part.

Please note that some banks may take additional time to process and post the refund to your account. If you have not received your refund within the expected time, please check with your bank or payment provider.

4. Exchange Policy

We accept exchanges only in cases of damaged or defective products. If your item is defective, please contact us within 7 days of receiving the product and we will arrange for a replacement. If an exchange is not possible, a full refund will be issued.

5. Damaged or Defective Items

If you receive a damaged or defective item, please follow these steps:

  1. Photograph the Damaged Item – Take clear photos of the product showing the damage.
  2. Contact Customer Support – Send the photos and your order number to info@rapidali.xyz within 48 hours of receiving the item.
  3. Arrange a Return or Replacement – Once we verify the issue, we will send you a replacement or process a refund, including any shipping fees incurred.

6. Cancellations

Orders can be canceled within 12 hours of placing the order if they have not been shipped yet. After the 12-hour window, cancellations are not possible as we begin processing orders immediately.

7. Shipping Costs for Returns

  • Domestic Returns – The customer is responsible for return shipping costs unless the product is defective or incorrect.
  • International Returns – The customer is responsible for both return shipping fees and any customs duties or taxes.

Please ensure that you pack your items securely to avoid damage during return shipping. We are not responsible for items lost or damaged during the return process.

8. Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards
  • Personalized or custom items
  • Products purchased through unauthorized resellers

9. Google AdSense Compliance

Our Refund and Return Policy is fully compliant with Google AdSense guidelines, ensuring clarity and fairness in all our return and refund processes. We aim to provide transparency and a positive customer experience while protecting both parties in the transaction.

10. Changes to This Policy

We may update this Refund and Return Policy from time to time. Any changes will be reflected on this page with a revised effective date. Please review this policy regularly to stay informed of any updates.

11. Contact Information

For any questions or concerns regarding this policy or to initiate a return, please contact us:

📍 Address: 4044 O Conner Street, Albany, Georgia, United States
📞 Phone: 229-237-1874
📧 Email: info@rapidali.xyz
🌐 Website: RAPIDALI

Thank you for choosing RAPIDALI! We appreciate your trust and are committed to ensuring your satisfaction with every purchase. 🚀